Refund policy

At POUFS, customer satisfaction is our top priority. We understand that there may be occasions when you need to return an item. Our refund policy aims to make the process as straightforward as possible. Please review the terms and conditions below to ensure a smooth return experience.

1) Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The item must be returned within 14 days of the original purchase date.

• The item must be in its original, unopened packaging.

• The item must be in the same condition as when it was received.

 

2) Refund Process

If your return meets the eligibility requirements, please follow these steps:

• Contact our customer service team at returns@poufs.com to initiate the return process.

• Once your return has been authorized, pack the item securely in its original packaging and include a copy of your receipt or proof of purchase.

• The customer is responsible for all delivery fees associated with returning the item to our store. We recommend using a trackable shipping service to ensure your return reaches us safely.

• Upon receipt and inspection of the returned item, we will process your refund. Please allow up to 10 business days for the refund to be credited to your original method of payment.

3) Exceptions

Unfortunately, we cannot accept returns for the following items:

• Gift cards

• Clearance or sale items

• Custom-made or personalized items

4) Exchanges

In the case of a defective or damaged item, please contact our customer service team as soon as possible to arrange an exchange. We will cover the delivery fees for the replacement item in such cases.

 

5) Questions or Concerns

If you have any questions or concerns about our refund policy, please feel free to contact our customer service team at hello@poufs.com. We're here to help.

Thank you for choosing POUFS!